Privacy Policy — How ca44 Protects Your Data

When you register and use the ca44 platform, we collect several categories of personal information. The following cards outline each category, the specific data points involved, and the primary reason we need them.

ca44 uses the personal data we collect exclusively for the purposes described in this Privacy Policy. We do not use your data for purposes that are incompatible with those described here without first obtaining your explicit consent.

• Account Management: To create and maintain your ca44 player account, verify your identity and age, process your registration, and manage your account settings and preferences.
• Payment Processing: To handle deposits and withdrawals in BDT via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), reconcile transactions, and comply with financial record-keeping obligations.
• Platform Operations: To deliver the games, sports markets, live casino products, and other features that make up the ca44 service — including settling bets, applying bonuses, and maintaining real-time account balances.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct. This includes automated risk-scoring of account activity and transaction monitoring.
• Responsible Gaming: To monitor for signs of problem gambling behaviour, administer deposit limits and self-exclusion requests, deliver session time reminders, and ensure compliance with our responsible gaming commitments.
• Customer Support: To respond to your queries, complaints, and support requests, and to maintain records of support interactions for quality assurance and dispute resolution purposes.
• Legal Compliance: To comply with applicable legal and regulatory obligations, respond to lawful requests from competent authorities, and maintain records required under anti-money laundering, counter-terrorism financing, and data protection laws.
• Marketing Communications (Consent-Based): Where you have expressly opted in, to send you promotional emails, SMS notifications, or in-platform messages about bonuses, seasonal promotions (such as BPL or Eid offers), and new games. You may withdraw consent at any time by updating your notification preferences in account settings.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve platform performance, personalise your gaming experience, and develop new features. This analysis does not involve identifying you individually.

ca44 does not sell, rent, or trade your personal data. We share your information only with the categories of third parties described below, and only to the extent necessary for the stated purpose. All third-party service providers engaged by ca44 are required to process your data in accordance with this Privacy Policy and applicable data protection law.

ca44 uses cookies and similar tracking technologies (including browser local storage and session tokens) to operate the platform securely, remember your preferences, and analyse how the site is used. The table below summarises the categories of cookies we use.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. For analytics and marketing cookies, you can update your preferences at any time through the Privacy Settings section of your ca44 account.

ca44 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or accounting obligations. The following retention periods apply as a baseline.

• Account Data (Active Accounts): Retained for the lifetime of your account and for a minimum of 5 years following account closure, in line with standard financial record-keeping and AML compliance requirements.
• KYC Documents: Identity verification documents (National ID scans, passport copies) are retained for a minimum of 5 years after the date of verification, or longer if required by applicable law or a regulatory investigation.
• Financial Transaction Records: All deposit and withdrawal records are retained for a minimum of 7 years from the date of the transaction, consistent with financial audit and AML obligations.
• Gaming Activity Logs: Bet history and game session logs are retained for a minimum of 5 years from the date of the session. These records may be retained longer where they are relevant to an ongoing dispute, investigation, or regulatory inquiry.
• Support Communications: Live chat transcripts and email correspondence with ca44 support are retained for 3 years from the date of the last interaction, or for the lifetime of any related dispute.
• Marketing Data (Consent-Based): Where you have opted in to marketing communications, your marketing preferences and associated contact data are retained until you withdraw consent, plus 1 year for evidence of consent compliance.
• Anonymised Analytics Data: Aggregated, anonymised usage data from which no individual can be identified may be retained indefinitely for platform improvement purposes.

Protecting your personal data is a core operational priority at ca44. We implement a layered set of technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of the personal information we hold.

• Access Controls: Access to personal data within ca44's internal systems is restricted on a strict need-to-know basis. Staff who handle player data are subject to background checks, confidentiality agreements, and regular data protection training.
• Penetration Testing: ca44 engages independent security specialists to conduct periodic penetration tests of the platform. Identified vulnerabilities are remediated on a priority basis.
• Incident Response: ca44 maintains a formal data breach response plan. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay, and no later than 72 hours after becoming aware of the breach.
• Password Security: Player passwords are stored exclusively as salted cryptographic hashes. ca44 staff cannot retrieve your plain-text password; you will always be asked to reset it rather than recover it.

As a ca44 player, you hold a number of rights with respect to the personal data we hold about you. ca44 is committed to honouring these rights promptly and transparently. Requests should be submitted to [email protected] with the subject line "Privacy Rights Request" and will be acknowledged within 5 business days.

ca44 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players by email to their registered address and display a prominent notice on the ca44 platform for a period of at least 14 days prior to the changes taking effect.

Continued use of the ca44 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account by contacting our support team before the effective date of the revision. Any data collected under the prior version of this Policy will continue to be handled in accordance with the version under which it was collected, unless you consent to the updated terms.

The current version of this Privacy Policy is effective as of January 2026. The version number and effective date are displayed at the top of this page and in the page footer. For a history of prior versions, please contact [email protected].

You also have the right to lodge a complaint with a competent data protection authority if you believe that ca44's processing of your personal data infringes applicable data protection law. ca44 encourages you to contact us directly in the first instance so that we have the opportunity to address your concern before any formal complaint is filed.