Responsible Gaming at ca44
Your Wellbeing Comes First

At ca44, responsible gaming is not a footnote — it is a foundational principle that shapes how we design our platform, train our support team, and interact with every player in Bangladesh. We genuinely believe that entertainment should remain enjoyable, and that no player should ever feel that gambling is controlling their life rather than the other way around.

Online gaming and sports betting can be a fun, stimulating form of entertainment when approached with awareness and clear boundaries. The BPL cricket season, a T20 World Cup knockout match, or a session of Ezugi live tables should be sources of excitement — not stress or financial pressure. Our responsible gaming framework exists to ensure that stays true for every ca44 player.

The features, limits, and support services described on this page are available to all registered ca44 players at no cost. We actively encourage players to use them proactively, before any signs of difficulty arise, as part of a healthy approach to gaming.

ca44 enforces strict age verification procedures in line with responsible gaming best practice. The following controls are in place to prevent underage gambling on the platform:

• Registration Gate: All players must confirm they are 18 years or older during the registration process. Providing a false date of birth constitutes a breach of our Terms & Conditions and will result in permanent account closure and forfeiture of any balance.
• KYC Verification: ca44 requires all players to complete Know Your Customer (KYC) identity verification before processing a withdrawal. Acceptable documents include a Bangladesh National ID card, passport, or birth certificate — all of which confirm the player's date of birth. Accounts where age cannot be confirmed to meet the 18+ threshold are closed immediately.
• Ongoing Monitoring: Our fraud and compliance team monitors accounts for indicators of underage access, including payment method ownership mismatches and inconsistent personal information. Suspected underage accounts are suspended for investigation without notice.
• Marketing Controls: ca44 does not direct any marketing communications toward individuals who have not confirmed they are 18+, and we do not use marketing channels, imagery, or language that could be considered appealing to minors.

Gambling problems can develop gradually and are often difficult to recognise from the inside. The questions below are based on widely used responsible gaming screening frameworks. If you answer "yes" to three or more of these questions, we strongly encourage you to use the self-exclusion or time-out tools described in Section 5, or to contact our support team for a confidential conversation.

ca44 provides a comprehensive suite of player-controlled protection tools accessible directly from your account settings. These tools are designed to keep gaming fun and within healthy boundaries. You do not need to be experiencing a problem to use them — we recommend every player configure at least deposit limits and session reminders as a matter of routine.

Self-exclusion is the most powerful responsible gaming tool available on ca44. When you self-exclude, your account is fully suspended for the duration you choose, all promotional communications stop immediately, and you cannot reopen the account or create a new one during the exclusion period. Self-exclusion is a serious step and ca44 treats every request with the highest priority.

The following self-exclusion durations are available on ca44:

To request self-exclusion, follow the steps below. The entire process takes less than five minutes and takes effect within 24 hours of confirmation (marketing communications are stopped immediately).

• 1

  Log in to your ca44 account

  Access your account using your registered email address and password. If you are unable to log in, contact support at [email protected] and our team will initiate the self-exclusion on your behalf.

• 2

  Navigate to Account Settings → Responsible Gaming

  Within your account dashboard, locate the Responsible Gaming section. This is accessible from the main account menu on both desktop and mobile browsers.

• 3

  Select "Self-Exclusion" and choose your duration

  Select the Self-Exclusion option and choose the duration that best suits your needs — 6 months, 1 year, 3 years, or permanent. Read the confirmation notice carefully before proceeding.

• 4

  Confirm your request

  Enter your account password to confirm the self-exclusion request. This step verifies that the request is being made by the account holder and not a third party. Once confirmed, your account is suspended and a confirmation email is sent to your registered address.

• 5

  Receive your confirmation and next steps

  Within 24 hours, your account will be fully suspended, all marketing emails and SMS messages will stop, and your account profile will be locked. You will receive a confirmation email summarising your exclusion period and the date on which it expires (or a note that it is permanent). Keep this email for your records.

ca44 takes the protection of minors from exposure to gambling content extremely seriously. While our age verification systems are robust, we also recognise that parents and guardians play a critical role in managing what content young people can access on shared or family devices. The following guidance is provided to help households in Bangladesh protect minors from inadvertent access to gambling platforms.

If you or someone you know is struggling with gambling, professional help is available. The following types of support organisations operate globally and can provide guidance, counselling, and structured treatment programmes for problem gambling. We encourage any ca44 player who is concerned about their gaming behaviour to reach out to one of these services — all are confidential and non-judgmental.

In addition to specialist gambling support, the following general mental health resources can be helpful for individuals experiencing gambling-related stress, anxiety, or depression:

• Kaan Pete Roi (Bangladesh): A volunteer-based emotional support helpline operating in Bangladesh, offering confidential listening services in English and Bengali for individuals in distress.
• National Mental Health Helpline: The Bangladesh government operates a national mental health helpline accessible to all citizens. Contact your local health authority in Dhaka, Chittagong, Khulna, Rajshahi, Sylhet, Barisal, Rangpur, or Mymensingh for the current contact details.
• Online Counselling Platforms: Several international platforms offer text and video counselling services to users in Bangladesh, accessible in English and bookable on demand without a long waiting period.
• Hospital Psychiatry Departments: Major hospitals in Dhaka including Bangabandhu Sheikh Mujib Medical University (BSMMU) and the National Institute of Mental Health (NIMH) have psychiatry departments that can assess and treat gambling-related disorders.

If you have any questions about the responsible gaming tools available on ca44, want to discuss your account situation in confidence, or need assistance activating a limit, time-out, or self-exclusion, our dedicated responsible gaming team is available around the clock. All enquiries are handled with strict confidentiality and without judgment.

When contacting us about a responsible gaming matter, please use one of the following subject lines to ensure your message is routed to our specialist team immediately:

• "Responsible Gaming — Deposit Limit Request" — to set or modify a deposit limit on your account.
• "Responsible Gaming — Time-Out Request" — to activate a 24-hour, 7-day, or 30-day cool-off period.
• "Responsible Gaming — Self-Exclusion Request" — to begin the self-exclusion process for 6 months, 1 year, 3 years, or permanently.
• "Responsible Gaming — Wellbeing Check" — if you simply want to talk through your gaming habits with a trained team member.
• "Minor Access Report" — to report suspected underage access to the ca44 platform.
• "Responsible Gaming — Bonus Opt-Out" — to remove yourself from all promotional offers and bonus communications.